Press Releases · 2018-02-14

Tupl Deploys AI Technology with T-Mobile US

Tupl Deploys AI Technology with T-Mobile US

Tupl, a market leader in automating wireless network operations, announced today that T-Mobile has deployed its Automated Customer Care Resolution (ACCR) tool.

Tupl, a market leader in automating wireless network operations, announced today that T-Mobile has deployed its Automated Customer Care Resolution (ACCR) tool. Tupl’s platform uses Artificial Intelligence (AI) to resolve technically complex and time-consuming issues. The ACCR tool provides T-Mobile’s customer care reps with detailed and easy to understand cause reports and technical resolutions, so they can more quickly serve customers. The ACCR tool is 100 times faster and up to 4 times more accurate than legacy resolution methodologies, providing automation levels around 90%.

Brian King, T-Mobile’s SVP of Technology Service Delivery & Operations, said: “At T-Mobile, we’re obsessed with the customer experience, and Tupl’s tool has enabled us to respond to our customers much faster on technical issues. Solutions like this help make T-Mobile #1 in customer satisfaction in US wireless.”

Petri Hautakangas, Tupl CEO, said: “Our ACCR tool has enabled T-Mobile US to tackle the most complex technical issues through automation by AI. Benefits include a very high automation level, 100 times faster speed to response, and improved accuracy. Additionally, the results are 100% consistent, which would be otherwise impossible to achieve without our ACCR solution. Working with T-Mobile US has been a privilege, and we look forward to providing additional AI-based solutions that simplify the operations of the T-Mobile network.”

Tupl offers AI solutions that dramatically reduce operational costs through efficiencies in network issue detection and resolution. Tupl’s AI Engine, TuplOS, turns the telecom operator’s engineering experience into a digital knowledge base that is leveraged to build use-cases that can then be the basis to automate and improve existing processes.

Learn more about the existing use cases at www.tupl.com.

About Tupl

Founded in 2014 by telecom, big data and AI veterans, Tupl is transforming customer access and experience in the telecom industry thorough improving operations with leading wireless operators across the US, Canada, Japan, Mexico, and Europe. Its AI Engine, TuplOS, utilizes machine learning and several other utilities to enable faster innovation cycles for network and customer care operations. Tupl is headquartered in the US in Bellevue, Washington with presence in Spain, Mexico and Japan, and is continuing its rapid global expansion in 2018. To learn more about Tupl and request a demo, visit www.tupl.com.

Media Contact

Kate Pietrelli for Tupl Inc.
kate@pathadvisors.com
+1 760.518.2633

Explore our news section

11 Times Faster, 9 Times More Cost-Effective: The Real Business Value of Automating Operations with TuplOS®

11 Times Faster, 9 Times More Cost-Effective: The Real Business Value of Automating Operations with TuplOS®

2022-11-22 · Articles

Tecnipec pone a disposición de su red de clientes un software de inteligencia artificial que envía a los agricultores alertas y recomendaciones

Tecnipec pone a disposición de su red de clientes un software de inteligencia artificial que envía a los agricultores alertas y recomendaciones

2022-11-22 · Press Releases

Telcos, Sustainability and AI: An AI Software Approach to Green Transformation

Telcos, Sustainability and AI: An AI Software Approach to Green Transformation

2022-10-13 · Press Releases · Articles

Get a demo of our solutions today

Get started and request a demo to learn how our solutions can help you.

tupl automation by AI for Network Operations

Operations made simple with AI

Associations we belong to:

Technology Park of Andalusia TuplTelecom infra project Tupl5G Open Innovation LabAmetic la voz de la industria digitalOur EU values has been the seed to transform an idea and a dream proposed 20 years ago into a real bottom-up movement lead by the Global StartupCities initiativeAtlas Tecnológico es la plataforma donde conectar con aquellos agentes que generan innovación en los sectores de la industria 4.0.