Operations made simple with AI

AI-driven network operations with
NOC Automation

Automating NOC processes for incident handling

NOC Automation is an AI-powered network operations solution.

NOC Automation (NOA) is designed to revolutionize how network operations teams manage network incident resolution. 

By automating the diagnosis, and resolution of known network issues, NOA reduces manual interventions, accelerates response times, and enhances operational efficiency across the entire network operations lifecycle.

Key Capabilities

Automated Ticket/Alarm Handling

Automated handling of incident tickets/alarms to assist the NOC team.

Alarm Correlation & Triage

Uses machine learning to correlate alarms and site data, replacing static rule-based models. Automatically classifies and prioritizes incidents for faster resolution.

Automated Actions

Performs automated corrective actions to reduce manual interventions. This includes executing remote resets, resolving self-clearing alarms, and escalating chronic issues with contextual analysis. Additionally, other manual NOC processes can be streamlined and automated to improve operational efficiency.

What benefits can you expect?

0 %

triage accuracy

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consistency level

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Automated NOC level 1 

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reduction in MTTR for self-clear tickets 

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NOC Automation Use Cases

Automatic resolution of tickets

Automatically resolve ticket categories covered by NOA so NOC Engineers can focus on resolving other service impacting issues. 

Automate the process associated with power-related problems.  

Automatically resolve RAN alarms related to tickets coming from transport issues.

Auto-resolve of tickets due to extreme weather causing network equipment to trigger alarms.

Monitor all open tickets for reset candidates, execute the reset, monitor site back up and validate the ticket resolution.

FOPS troubleshoots with trusted and consistent documentation about the problem.

Automatically create detailed incidences in 3rd party vendors’ ticketing systems. 

NOC Automation

Frequently Asked Questions

Tupl NOC Automation assists operations team to tackle workload, improving efficiency and effectiveness, quickly identifying & resolving network alarms and tickets.

Tupl NOC Automation uses all relevant Network data to triage the problem and provides action recommendations to NOC and Field Operations engineers. The solution can also deliver as Automatic actions, such as resets or work orders, and analytics reports.

Tupl solutions are delivered as a cloud service (supported by the main cloud providers e.g. AWS, GCP, Azure, etc.). Our SaaS licensing model significantly reduces the upfront cost of purchasing the system. We can also deploy on-premises, in your private cloud or data center.

Apart from above introduced use cases, one key design principle of our solutions is flexibility, so as long as the proper data sources are integrated, any root cause that is relevant to you can be addressed.

No coding skills or database modelling are requiredThis solution relies upon TuplOS, which is a platform designed to synthesize and digitize the complex knowledge base from your engineers and free them to focus on putting their expertise to work. Tupl can guide you through the process via a coaching and training program from our services team.

Tupl solutions are conceived to work in conjunction with other systems within your company, such as Ticketing, SON, CM, or Work Order management systems. Just as any engineer would do.

Explore Proven Success Stories

Accelerating 5G Readiness Through Intelligent Network Automation
A US Tier-1 telecom operator seeking to boost operational efficiency, reduce costs, and accelerate 5G deployment by freeing up engineering resources from repetitive, manual tasks.

In-House Intelligence for Network Optimization Cost Reduction
A European Tier-1 telecom operator faced a strategic shift: to transform its Managed Services contract by insourcing key optimization tasks—all while operating under a reduced optimization budget.

Driving Network Quality and Efficiency Through Automated RF Action Plans
Latin American Tier-1 telecom operator transitioning radio optimization activities back in-house from a major network equipment provider.

 

Discover More Cutting-Edge Telecom Solutions

Power Saving Advisor

Up to 25% energy savings and 90% reduction in manual operations with zero impact on customer experience.

Network Advisor

Up to 90% reduction in manual troubleshooting and 100% consistency in network diagnostics.

AI Care Suite

95% ticket avoidance and a 98% reduction in resolution time for network and service-related issues

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